Thank you for shopping at Try & Glow! We’re committed to providing you with a smooth and satisfying shopping experience. Please read our Refund & Replacement Policy carefully before placing your order. By shopping with us, you agree to the following terms:

🌟 Replacement Eligibility

At Try & Glow, we ensure that your order reaches you in perfect condition. If you receive a product that is:

  • Incorrect

  • Faulty or damaged

  • Broken upon arrival

…you are eligible for a free replacement.

🕒 Timeframe

You must report any issue within 30 days of receiving your order.

  • If you contact us within 7 days of delivery, the replacement will be processed free of charge.

  • After 7 days, replacement may still be possible, but additional charges could apply depending on the situation.

🔁 Replacement Process

1. Submit a Request

To start the process, please contact our support team and provide the following:

  • Your order number

  • A clear video showing the issue (e.g. damage, defect, or wrong item)

In many cases, our team can guide you with troubleshooting steps. If the item is confirmed to be faulty or incorrect, we’ll proceed with the replacement.

2. How We Handle Replacements

Depending on the situation, we offer two options:

Option A: Ship It Back
We may request you to send the item (including original packaging and all accessories) back to our return facility. Once we receive and inspect it, your replacement will be shipped within 5 business days.

Option B: Easy Exchange Pickup
In some cases, we can schedule a pickup with our courier partner. You’ll just need to pack the product properly, and we’ll send the replacement within 14 business days.

🚫 Please Note:

  • Replacements are only provided for defective, broken, or incorrect items.

  • We do not accept returns or offer refunds for "change of mind" or personal preference.

  • All items must be returned in their original packaging with all included accessories.

If you have any questions or need assistance, don’t hesitate to reach out to our support team via our Contact Us page.

Thank you for choosing Try & Glow — we’re here to make you shine! ✨